For everyone who likes simple and clear general terms, we have written down our terms and conditions in clear language. We also like clear language. This general terms applies on our webstore.
We have tried to keep these conditions as simple and clear as possible.
It is therefore not necessary to beat you with definitions.
But quite nice. But always remember
- Customer is King
- Service is Our obsession
- Specialism in Airsoft, Our specialty
- We make Airsoft more fun!
Identity of the entrepreneur
We are QTAC B.V. but also QTAC Belgium and QTAC UK
Our website is for all our airsoft companys in Europe.
You can reach us like this:
Call: 0031 165 201050 (one number for all Europe countrys)
Note we online provide phone support in Dutch and English language.
If you want to write us: Ekelstraat 3, 4726AN Heerle (Netherlands)
Become a friend: Facebook.com/qtacairsoftcom
We can be reached by phone 5 days a week:
Tuesday to Friday from 9.00 to 17.30
Saturday from 9 am to 16:00 pm
During our openinghours we also have a live chat
Sunday and Monday we are closed but you can e-mail us,
likely you get a answer in several hours. Yes also in the evening.
Are you coming over? Cozy!
- Take a look at our opening hours
We have 2 large brick Airsoft stores. One in Netherlands and also one in Belgium.
Each with 400m2 Airsoft fun!
Omgang 29, 4724 Wouw
Oostmalsesteenweg 337, 2310 in Rijkevorsel
And if you like long numbers:
This is our Chamber of Commerce number:
This is our VAT identification number:
Belgium: BE 0675.581.145
Gun licenses (Netherlands)
20151225093 and 20151233482
We do our best to bring these general conditions to your attention. It says what we do for you and what we expect from you.
If you buy or have bought something with us, of course. Otherwise it is not so appropriate.
Sometimes we offer separate conditions for a product. Even then these general conditions apply.
But we do not do that difficult if you are not happy. Our customer service will always try to help you.
We always tell you honestly what, when and how you can buy something, what it costs and whether you can exchange it.
Promised. Is there a mistake on our product page? Then you can keep us there. Except when the mistake is clearly a blunder and you could have known this on beforehand of course.
You do business with us online in a fully secure web environment. Our inhouser IT developers work hard every day for your web experience. If you place an order with us, you will receive confirmation by e-mail. We add all the information and data you need with your order, but you will find most of it on our site. It is of course useful if you keep the (digital) voucher well.
Right of withdrawal
Have you tested the product once and are you not happy with it?
Then you can return it within 28 days of receipt. You must fill in a return form within 1 days after you recieved the product.
We will refund your payment within a few working days. Every friday we payout refunds the same way you payed us.
"Therefore," we also accept as a reason.
Obligations during reflection time
During the cooling-off period you may unpack or use the product as you would in the brick store.
If you use the product in such a way that it is no longer in store state, it may be that you will receive less money for the product.
Shipping costs in case of withdrawal
You pay the costs for sending the product back to us. In exemption of a waranty. In that case contact our customer service.
QTACs obligations in the event of cancellation
As soon as you indicate that you want to send something back within 28 days, we will do this:
We will send a confirmation after receipt of your request, and; We will refund your payment within a few working days after recieving the product.
Exclusion of right of withdrawal
You understand that you can not return the following products:
- See our exemption information
See also article 4. There is no difference between the prices in our brick stores and on our website.
All prices are including VAT.
Shippingcosts are depending on wich country we have send the products to, but above a certain ammount we always ship free!
- See our shippingcosts
We dont ship outside of Europe
Conformity and Guarantee
Article 12. See also article 4.
You are entitled to recieve good working product, no matter what. Is there something wrong with it, then we solve it for you. We always follow the law.
Delivery and execution
We do our best to serve you well. We are a bit obsessive about this. If you order something from us before 15:00 pm, we will ship the same working dat. Unless we have agreed something else with you. If the delivery of the product takes longer, or if we can not deliver everything on time, you will hear it as soon as possible. Please look at the delivery and stock notice we mention on each productpage.
At that moment you can abandon your purchase. If you have already paid in advance, you will receive your payment as soon as possible, but will return within 14 days at the latest. If we can no longer deliver an ordered product, you get your money back, or we offer you a good alternative. You can always exchange such a replacement item. If a product gets damaged or lost before it arrives at you or a recipient you have designated, that is our responsibility.
Payments can be done on several ways, like online payment, bank transfer or PayPal
If we ask you to pay in advance, we will arrange your order immediately upon receipt.
Is something not correct in the payment details? Let us know.
Do you have a complaint? Annoying. We do everything we can to remedy your complaint. Of course we have a nice procedure for that. If you have a complaint, let us know quickly. Describe your problem as clearly as possible, then we can help you. You will receive an answer from us within no more than 2 workingdays. We help you immediately, whether you hear how much time we need to set it right.
If there is still no solution, the consumer has the opportunity to have his complaint treated by Stichting GeschilOnline ( www.geschilonline.com), the ruling is binding and both entrepreneur and consumer agree with this binding statement. The submission of a dispute to this disputes committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
Additional or different provisions
These were our general conditions. Nice and clear, right? If we change the conditions in the future, you will find this on our website. We make sure that changes are not detrimental to you. In case of disputes Dutch or Belgian law applies. Depending on where you purchased.
Om je bestelling zo snel mogelijk bij je thuis te bezorgen, werken wij samen met verschillende vervoerders. Zo werken wij al jarenlang samen met PostNL en DPD.
In sommige gevallen zul je een specifiek product moeten ophalen in onze airsoft winkel. Wij selecteren de meest geschikte vervoerder voor jouw bestelling.
Niet tevreden met je bestelling? We zijn niet zo moeilijk. Wij storten het geld zo snel mogelijk terug op je rekening waarmee je de bestelling betaald hebt na ontvangst van de producten.
Op deze pagina vind je meer informatie over het retourproces.
Mocht je nog vragen hebben over Leveringen & Retouren dan kun je altijd contact opnemen met onze klantenservice.